Property Management VA

For VAs who want a specialised role with US landlords and property management companies, and for anyone who enjoys organised, people-facing work.

• Handle tenant calls, emails and portal messages professionally
• Log maintenance requests and coordinate vendors until the job is closed
• Process rental applications and prepare leases and renewals
• Track rent payments and follow up on late accounts
• Work confidently inside AppFolio, Buildium and Yardi
• Prepare rent roll and occupancy reports for property managers

1. 01

   Module 1

   Introduction to property management VA work

   • How US rental property management works
   • Owners, tenants, vendors and property managers: who does what
   • A typical day and the tasks clients hand to VAs
   • Fair Housing basics every VA must know
2. 02

   Module 2

   Landlords, tenants and communication

   • Answering tenant calls, emails and portal messages
   • Handling complaints and urgent repairs calmly
   • Owner updates and professional follow-ups
   • Logging every conversation in the right place
3. 03

   Module 3

   PM software: AppFolio, Buildium and Yardi

   • Navigating tenant, unit and owner records
   • Creating and tracking work orders
   • Running rent roll and occupancy reports
   • Practising safely in a demo account
4. 04

   Module 4

   Leasing, rent collection and vendors

   • Rental applications and tenant screening steps
   • Lease preparation, renewals and move-ins
   • Rent collection and delinquency follow-up
   • Scheduling vendors and closing out work orders

• Property Management VA
• Leasing Assistant
• Maintenance Coordinator
• Tenant Relations Assistant